ITSM Functional Analyst


Corporate Engineering Solutions

Company Overview

Impressive Communications is an IT System Integrator that delivers results-driven solutions to businesses. We work closely with customers to understand their digitalisation needs and help them achieve their business goals through effective requirement gathering and project delivery strategies.

What You’ll Do

  • Able to administrate service frameworks in the various ITSM processes
  • Able to advise service implementers with solutions ranging from onboarding a wholly new service catalog to regular maintenance of services as a result of business process updates
  • Able to develop and maintain Smart Reporting reports
  • Able to administrate the ITSM system for various purposes such as planned maintenance, DR tests, patches, upgrades, etc
  • Experience with BMC products is preferred

Apply For This Job