Job Description

• To deliver timely high quality Intelligent Operations projects and tasks with optimum total cost of ownership
• Manage project procurement, risk, budget, resources and issues during implementation Manage project implementation milestones and deliverables
• Ensure system quality assurance during project implementation
• Understand and manage project contracts/agreements
• Ensure complete and adequate project handover documents, trainings and support structure from vendor (if any) to Operations
• Coordinates and/or conduct all activities comply to Standards, Circulars, Regulations and Audit requirements

Roles & Responsibilities:

• Evaluate new monitoring tools & methodology to improve sys performance
• Propose for new technology/methodology to technical and management committees
• Conduct technology scanning to look for better tools, methodology or processes Co-develop/review technical specification with Architechture & Technology group
• Conduct new tech implementation roll out Evaluation & acceptance of product & intelligent operations accessory
• Implement Intelligent Operations across DC OC, IP NOC, Telco NOC and App Monitoring
• System integration and configuration management
• Conduct failure investigation and analysis of system
• Provide consultancy services to internal customer
• Reporting of initiative on monitoring asset improvement project
• Reporting an ICT monitoring system performance
• Develop & review manual
• Update knowledge database
• Develop & review technical specification
• Conduct compliance assessment
• Conduct training
• Develop/review curriculum for new hire, bodyshops and managed services staffs
• Monitor & implement audit findings
• Provide in-house consultancy on system standard operating procedures/guidelines/manuals
• Develop & review Intelligent Operations related procedure/guidelines