Executive (Operational Excellence)


Center of Delivery & Operation Services

Company Overview

Impressive Communications is an IT System Integrator that delivers results-driven solutions to businesses. We work closely with customers to understand their digitalisation needs and help them achieve their business goals through effective requirement gathering and project delivery strategies.

What You’ll Do

  • Assist in conducting root cause analysis, initiating plan and implementing process improvement across Center of Delivery & Operation Services
  • Monitor Center of Delivery and Operation Services overall service performance
  • Ensure the implementation of corrective actions within CDOS departments
  • Assist in preparation of reports for internal CDOS pulse check.
  • Assist departments within CDOS in performing control self-assessments and reviewing the effectiveness of business process controls.
  • Assist in coordination of cross departments strategic initiatives such as Human Resource Planning and etc.

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