Impressive Communications is an IT System Integrator that delivers results-driven solutions to businesses. We work closely with
customers to understand their digitalisation needs and help them achieve their business goals through effective requirement
gathering and project delivery strategies.
What You’ll Do
Required technical skills with 3 to 5 years experience
OpenText Content Server 10.x / 16.x / 20.x platform and the deployment architecture.
OpenText Workflows, Forms, Web Reports, Live Reports, Enterprise Scan, Capture Center, Archive Center, Enterprise Library, Web Services, Directory Services, Brava, Blazon, AppWorks Gateway, ECM Everywhere, XECM SAP, Records Management.
Proficient knowledge on Opentext ECM database and Core tables.
Experience in Opentext ECM user support activities.
Experience in supporting ECM related solutions built / deployed on OpenText Content Server 10.x /16.x / 20.x.
Experience in interfacing / communicating with customers for resolving issues.
Experience in operation and support framework model.
Knowledge on standard support model IT Systems.
Job Description
Key support role for all OpenText ECM solutions.
Provide resolution and support to all the ECM users.
Work with customer to understand, analyze, resolve the issues faced in ECM solutions. Work with Infra team to analyze, validate, resolve, review the solutions for any Network, Server,
Operating System, Database related issues.
Work within the support model and provide daily/weekly update to the respective leadership effectively.
Plan, propose new and optimized ways of supporting the users and help the user adoption.
