Policy
Quality Management
IMPRESSIVE COMMUNICATIONS SDN. BHD. is absolutely committed itself becoming the best in Information Technology and Maintenance company to meeting and exceeding our customer’s expectations in terms of the quality of products and services that we provide.
All staff is committed to establish a QUALITY MANAGEMENT SYSTEM which will meet the QUALITY MANAGEMENT SYSTEM STANDARD ISO 9001: 2015. With this QUALITY MANAGEMENT SYSTEM, we are committing ourselves to a STRATEGY of continues improvement, relentlessly seeking to learn the expectation of our customer and striving to meet and exceed those expectation at all time.
In order to achieve the above effort, our goals are:
- Continuous improvement to meet and exceed customer satisfaction.
- Work according to approved quality management system.
- Plan and verify work.
- Train and develop staff at all levels.
- Provide comfortable and safe working environment.
- To provide exemplary leadership throughout the organization.
- Full engagement by staff throughout the organization.
- Managing activities via process approach.
- Evidence-based decision making.
- Ensuring independent interested parties mutually beneficial relationship towards the organization.
The entire staff of IMPRESSIVE COMMUNICATIONS SDN BHD. must adhere to the spirit and letter or the Company Quality Policy as well as the directives of this relevant document.
Information Security & Management
IMPRESSIVE COMMUNICATIONS SDN. BHD. is in the business of providing services for government and private entities.
As such, IMPRESSIVE COMMUNICATIONS SDN. BHD. may be granted access to privileged client information to perform contracted services. Due to the nature of the services offered, it may be obligated to comply with legislative or statutory information security requirements specific to individual contracts. Additional contract-specific Information Security Management System (ISMS) measures may be required by any client, necessitating the application of additional ISMS processes, or tailoring of current processes to meet customer requirements.
To ensure appropriate information security measures are applied as necessary, IMPRESSIVE COMMUNICATIONS SDN. BHD. has implemented an Information Security program consistent with and conforming to the ISO/IEC 27001:2022 Standard for Information Security Management.
Data Privacy
AKTA 709
Impressive Communications Sdn. Bhd. complies in managing and protecting personal data in accordance to with the Malaysia Akta Perlindungan Peribadi 2010 [Akta 709]. The ACT sets out the framework for personal data processing and establishes the rights and responsibilities of both data users and data subjects.
Principle
The fundamental principle of data protection, under the Akta 709, Impressive Communications Sdn. Bhd. is to process personal data in a lawful, fair, and transparent manner. Personal data must be:
- Processed lawfully with clear consent or legal basis.
- Collected for specified purposes and not used for other, incompatible purposes.
- Accurate and up-to-date to reflect the true information of the data subject.
- Securely stored and protected from unauthorized access, disclosure, or destruction
Basis for Processing
Personal data must be processed based on one of the lawful bases in accordance to AKTA 709:
- Consent: Obtaining explicit consent from data subjects.
- Contractual Necessity: Processing required to fulfill contractual obligations with the data subject.
- Legal Obligation: Processing necessary to comply with legal requirements.
- Legitimate Interest: Processing based on the legitimate interests of the data user or third parties.
- Vital Interests: Processing necessary to protect someone’s life.
- Public Interest: Processing for the performance of a task carried out in the public interest.
For more information, please download our full PDPA Notice here:
