Impressive Communications is an IT System Integrator that delivers results-driven solutions to businesses. We work closely with
customers to understand their digitalisation needs and help them achieve their business goals through effective requirement
gathering and project delivery strategies.
What You’ll Do
Act as SME & operational support team.
To involve in BO performance tuning, maintenance, and troubleshooting.
Managing user/group access right permissions.
System health monitoring.
Incident management.
Functional support.
Provides training appropriate to expertise level to other personnel and customers as required.
Data validation against source systems.
Perform software installation on BO server (including patch/upgrade / add-on /service packs etc).
Troubleshoot reporting issues raised on all platforms (BOD, BOS, BOP).
Troubleshoot system support issues on all platforms (BOD, BOS, BOP) inclusive run time error, performance issues etc.
Escalate issues to vendors (SAP) for software limitations/restrictions and bugs.
Perform system health checks prior/post changes introduced on server (based on activity requested by Application, Security, Windows, Basis, Network teams).
Perform services restoration and bring back system to normalcy during system unavailabillity (reduce system downtime).
Perform BO transport jobs from BOD > BOS > BOP.
Participate and contribute in BO Disaster Recovery Plan.
Acts as a support resource for the technical support staff to ensure that customer-reported issues are being addressed in an efficient and accurate manner. Serves as a liaison with database and Basis administrators, developers and vendors (if needed) to assist in resolving problems with systems.
