ITOM Tools Functional and Analyst

Department

Intelligent Operations

Company Overview

Impressive Communications is an IT System Integrator that delivers results-driven solutions to businesses. We work closely with customers to understand their digitalisation needs and help them achieve their business goals through effective requirement gathering and project delivery strategies.

What You’ll Do

Responsibilities

  • Develop, implement, and maintains IT Operations Management (ITOM) tools and infrastructure.
  • Manage installations, upgrades and configurations of hardware and software and implements integration with external systems
  • Perform analysis to effectively communicate trends, patterns, and predictions using relevant data through reports or advanced visualization.
  • Assess system performance and recommend best practices and improvements.
  • Executes and manages IT services and data onboarding into ITOM tools, and maintains documentations of configurations, data model and knowledge objects.
  • Undertakes day-to-day operational and user support.

Requirements

  • Knowledge or experience in Dynatrace or Splunk are added advantages.
  • Possess troubleshooting, problem solving and analytical skills in IT Operations.
  • Experience with system installation, integration, configuration and analysis.
  • Good knowledge of IT fundamentals such as IT infra and architecture, application platforms, network.
  • Outstanding communication skills and organizational skills.

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