Impressive Communications is an IT System Integrator that delivers results-driven solutions to businesses. We work closely with
customers to understand their digitalisation needs and help them achieve their business goals through effective requirement
gathering and project delivery strategies.
What You’ll Do
Perform business intelligent (data collection, consolidation, analysis and statistical review) for continuous improvement.
Quality tracking, monitoring, reporting and review of the service desk performance and quality.
Initiates process, technology and people oriented change in Single Service Desk.
Plan, propose and implement for operational improvement
Conduct monthly review meeting.
Report to Senior Managers on any issue that could significantly impact the business.
Responsible on overall quality of incident management and service request on the service desk.
Coordinate meeting with others related unit for continues improvement.
Manage the Knowledge Management (KM). Conduct coaching to SSD agent when necessary. Manage repetitive incident.
