|
Telecommunication
Network Management Solutions
| Customer & Billing Solutions
Business Intelligence & Information
Mgmt. Solution | Customer Care/Relationship
Mgmt. Solutions
Systems Dev. & Support Services
| Business
Process Re-engineering & Change Mgmt. Services
Automated Document Solutions | Professional
Management & Consulting Services
SYSTEMS
DEVELOPMENT AND SUPPORT SERVICES
The
most successful organizations of today and tomorrow are those
who combine their business functions with technology into
a synchronized circle of activity. At Impressive Communications,
we're helping you do just that. We're developing software
technologies that allow you to integrate technology into every
aspect of your business.
Impressive
Communications provides services in following areas -
Application
Systems Development Methodology
We have a well-defined and mature application development
process which comprises the complete SDLC from business case
analysis to warranty support of the application. This process
supports a distributed delivery environment wherein work responsibilities
can be effectively divided between the delivery teams spread
across the globe. Each of the development phases can be defined
with metrics and subsequently tracked with the web based tools
which can be used by our customers.
Our
application development methodology can be used for:
 New application
development
Existing
application enhancement
Application
consolidation
Application
migration
Application
development activities can be bound by SLA framework with
critical service level and quality process and result measures.
These measures:
Application
development & enhancement (M&E) productivity
Schedule
compliance
Application
scope management
Budget
adherence
Project
status
Delivered
product quality
Post
implementation customer satisfaction
Phase
containment
Defect
containment
Our
unique value proposition lies in our ability to:
Use global
delivery model for application development
Knowledge
acquisition and retention
Use our
matrix organization structure for using the required expertise
Track the
SLAs norms using web tools which are transparent even to our
 customers
Focus on
re-usability thus reducing cycle times and costs
Application
Development
Impressive Communications has on-goings efforts in the development
of software technologies in the area of -
- Java, C++
- Database enabled applications (such as Informix, Oracle,
Sybase, etc.)
- Switch Mediation
- Billing System
Our
core competencies are in the development of Object Oriented,
multi-platform software solutions. We're doing all this on
leading edge technologies like Java and Oracle.
Application
Integration (Using EAI)
Impressive Communications provides applications integration
services through the use of Enterprise Application Integration
(EAI) tools such as Seebeyond and BEA Systems. With these
tools, it provides rapid and non-invasive connections to a
wide variety of systems and leverage on existing IT investments.
With these tools, it also provides comprehensive connectivity
to a wide variety of applications and legacy systems with
once-only guaranteed message delivery. This internal integration
technology is typically deployed first, as companies have
greater control over internal systems and need to get these
systems and processes automated before trying to integrate
processes into partner systems
Application
Support & Maintenance
 We
have a well-defined and mature application maintenance process
which allows effective capture, reporting resolution of maintenance
requests. This process supports a distributed delivery environment
wherein work responsibilities can be effectively divided between
the various organizations depending on the criticality of
the requests. Each of these activities can be governed and
monitored by SLA frame work:
Requests
management
Management
of incidents
Processing
of requests
Work around
Resolution
Root cause
analysis
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