Telecommunication Network Management Solutions | Customer & Billing Solutions
Business Intelligence & Information Mgmt. Solution | Customer Care/Relationship Mgmt. Solutions
Systems Dev. & Support Services | Business Process Re-engineering & Change Mgmt. Services
Automated Document Solutions | Professional Management & Consulting Services

CUSTOMER & BILLING SOLUTIONS

Implementation of COTS based solutions
We bring a solid experience of end to end implementations of COTS based solutions for OSS/BSS requirements of service providers. We have a dedicated consulting group which has consultants with strong experience in leading billing products like Cerillion, EPPIX & Intasys. We also have built strategic alliances with some of the leading vendors in the OSS/BSS space, which gives us the edge in accessing the best of breed products in the market.

Convergent Moves
Our solutions support all convergent moves, from wireline to wireless, IP to VoIP, paging to satellite, and personalised customer care to web self care. These are truly exciting times, to think that you can bill multiple products, services and events, at different rates and have the ability to produce this information on one single bill.

Business Solutions
The java interface enables the application to be accessed directly from any web browser and with our online payment modules, fax gateway, mail gateway, customer self care application and dealer management application we provide a complete e-business solution for your customers, suppliers and operators.

Convergent mediation
Our Convergent Mediation solution solves all of our customers' data needs while protecting their investment in OSS/BSS infrastructure. They gain the competitive edge through cross-generational integration, increased service levels, and new opportunities for profitability.

Some key advantages to Convergent Mediation include:
- Easy-to-operate and low-maintenance data-capture systems mean low
overhead costs.
- Aggregated and summarized data saves time, and reduces storage and
billing/processing charges.
- All divergent data types are funneled into one convergent downstream path - no
need to change existing systems to accommodate new formats.
- Capture and analyze slippery data, such as for carrier access billing (CABS), that
can otherwise fall through the cracks.
- Use customer-usage pattern analysis to create targeted marketing campaigns.
- Quickly integrate new product offerings.
- Detect network problems in real time for immediate response and repair.
- Monitor service levels with other carriers to ensure service-level agreements are
met.
- Extensive traffic analysis reporting allows for accurate planning and fault
management.